Netsync Support

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Status Update: Migration Complete

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Dear Netsync Customers,

The migration away from the Google Apps Mail platform has been completed.  We are now full speed ahead on our new mail platform.  Our new webmail interface is now live, and you'll see it the next time you log into your webmail.  You will no longer be able to log into Google Apps using your Netsync e-mail address as the login.  However, you can still use all of Google's services with a Gmail account.

For the migration, we set aside up to 2 weeks of each customer's e-mail that would be delivered immediately at the beginning of the conversion in the hopes of addressing our customers' immediate needs for e-mail.  All the remaining messages that you don't see now will be migrated in over the next couple days, and will be placed in a subfolder of the Inbox called "Inbox (Old)".  We have thousands of customers and many of them have a ton of data in their inboxes, and it will take some time to get all the older messages moved over to new webmail.

As a side effect, when the remaining messages migrate over, you may see some duplicates of messages from the past 2 weeks.

If you have questions about the new webmail interface, or any other changes regarding this migration, please feel free to give us a call at 716-672-5100, Toll Free 800-642-4294, or send us an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Thank you
Netsync® Administration & Support Staff


Alert: Phone Scam

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Attention Netsync Customers:

There is a phone scammer calling Netsync customers claiming to be a Netsync employee stating that there is a malicious e-mail on your computer, and asking to remote into your computer to remove the malicious e-mail.  This is a scam.  We are not currently doing any outreach to customers that involves our staff deleting a malicious e-mail off of our customers' computers remotely.  If you get contacted by this scammer, please do not give them remote access to your computer or any personal information.

If you have any questions, please contact our tech support team at 716-672-5100 or toll-free 1-800-642-4294.


Important! Upcoming Netsync E-mail Changes

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Dear Valued Customer,

Changes are being made to Netsync® mail, which will affect all Netsync email accounts.

Since 2011, Netsync mail service has been based on the Google Gmail platform. Recently, Google informed Netsync (and all other partner service providers across the country) that they are discontinuing the partner version of their Gmail platform.  As a result, Netsync must move all customer e-mail accounts to our new platform.  The move will take place between November 10th and December 1st, 2014.
  • We have established new mail settings for our customers who use e-mail software like Outlook or Apple Mail to access their email account.
  • No changes are necessary for accessing webmail at
  • To take advantage of the new settings in your e-mail software, we need you to make some changes to your e-mail clients (like Windows Live Mail, Mozilla Thunderbird, Apple Mail, etc.) .

New Webmail Interface

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Dear Netsync Customers,

As we have been making you aware, changes are coming to Netsync E-mail.  The first change revolves around updating e-mail settings on your e-mail clients.  If you need more information about that, please take a look at our Google Apps/E-mail Migration section of our website.  One of the other major changes happening is the webmail interface.  Users who access their e-mail by going to will see a change in the way webmail looks.  We wanted to give you a sneak peek on what the new interface looks like.  You can see it in the screenshots below.  We'll be moving to the new webmail experience on the week of December 1st, 2014.  If you have questions, please give us a call at 1-800-642-4294 and speak with our tech support team, send us an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or stop by a Netsync Store, and we'd be happy to answer any questions you may have.



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Welcome to the Netsync Support page.  Here you will find many tutorials and guides that can help you.  Please feel free to utilize all the resources that are available here, and if there's anything you don't see, then let us know, and we'll make a guide for it.  You can get in touch with us by going to our Contact Us page.



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